MSP managed services from a Hong Kong SI team that keeps your systems running

Yes. GNS works two ways: IT outsourcing, where we take over day-to-day IT operations (network, servers, CCTV, access control, intercom and end-user support) so you do not need an in-house IT team; and IT managed services, a monthly model covering 24/7 monitoring, alerting, remote diagnostics, on-site emergency response, SLAs and monthly reporting. Both are delivered by the same local engineering team, can be phased in by department or site, and can be procured with government P-Card.

Maintenance contracts can be monthly or annual. The first year is usually covered by a warranty period following a development or integration project; after that, fees scale with system size and support level (industry practice is 10–20% of development cost), and GNS states response and fix times in writing. A typical contract covers 24/7 monitoring and alerting, remote diagnostics, on-site emergency response, scheduled preventive maintenance, firmware and security updates, monthly service reports, and optional AI-managed care (GNS CARE, from HK$800 per month).

GNS Technology Limited is both: as a systems integrator we design solutions, integrate systems, install and deliver them and bridge legacy platforms; as a managed service provider (MSP) we run 24/7 monitoring, alerting, remote diagnostics, on-site emergency response, SLAs and monthly reporting. Because integration and managed service come from one local engineering team, there is no third party to coordinate once the project goes live. Managed service starts at HK$800 per month (GNS CARE), and maintenance can be procured through government P-Card with ISO documentation.

Check four things: (1) whether the same company is genuinely both SI and MSP, so integration and day-to-day operations are not split across two vendors; (2) verifiable track record — GNS has delivered for government departments, public bodies and railway operators, with over HK$55 million of projects in the last four years; (3) whether response and fix times are written into an SLA (we use three severity levels; the most severe gets a 30-minute response and a 4-hour fix); and (4) whether the team is local and works to ISO-certified processes, with Cantonese, Mandarin and English support.

We provide 24/7 monitoring and support — urgent incidents can be raised at any time, while routine maintenance and upgrades are scheduled within contract windows.

Networks, servers, IoT platforms, railway equipment, ERP and government systems, depending on contract scope — we start with an asset review and recommend coverage.

Yes. GNS is a GITP scheme supplier providing software and system maintenance support, and we accept P-Card payment.

Yes. We respond by severity level: Level 1 (e.g., whole-company outage or database crash) within 30 minutes with a fix within 4 hours; Level 2 within 2 hours with a fix within 24 hours; Level 3 within 1 business day with a fix within 5 business days in the next release. We also report SLA attainment regularly.

The first-year warranty is usually included in the development fee. After the warranty period, annual maintenance typically costs 10–20% of total development cost — for example, a HK$200,000 build would cost about HK$20,000–40,000 per year.

GNS operates a 24/7/365 support system: a 24-hour emergency hotline answered directly by senior engineers (no call center), and system alerts integrated with WhatsApp, MS Teams and Telegram that reach your project group and our technical team within milliseconds — often before you notice the anomaly yourself.